Frequently Asked Questions

Frequently asked questions:

Do I have to sign up to make an order?

You can shop as a user, but signing up allows you to track your current and previous orders

How long will the products stay in the cart?

As long as the product is still available. the order cannot be completed if there is a product that is out of stock. please check your cart before completing your order

How can I check if the product is in stock?

By clicking on the product an icon will pop that says add to cart. if the product isn't available it will not be shown in the page
or it will have a message that says " out of stock"

What are the available payment methods?

You can pay via cash on delivery

Is the delivery free?

Delivery is 3JOD in Amman and 5JOD to other districts

Where do you deliver?

We deliver to most distrects in Jordan /p>

Can I pick up my order directly from the shipping company branches?

You can contact the shipping company and provide them with your tracking number and inform them that you want to pick upyour order

If my order has a missing product or a damaged one, what should I do?

The Beauty secrets' team will make sure that your expirience with us is smooth and comfortable, if something went wrong,
please contact us via E-mail [email protected]

+962793302525 or contact us through whatsapp and provide us with a picture of the damaged products to fix the issue

What are the products that cannot be returned or exchanged?

If the product was used wrongfully, it cannot be returned
After 7 days from the delivery date, the items cannot be returned

Can I Cancel or edit my order?

Your order cannot be edited but it can be canceled if it was not shipped yet.

Will there be fees on returning or exchanging products?

Yes, 3 JOD if returned and 6 JOD if exchanged

Is shipping the products safe?

We make sure that the products are packed well and firm to be delivered to you in the best shape possible

My order was not delivered within the said period?

If your order was not delivered in within 14 days, please contact us via E-mail [email protected]

Can I pick up my order from one of The Beauty secrets' branches?

Yes, You can contact us on 962793302525 and provide us with your order number so we can inform you which branch your order is in and when will it be ready for pickup.

How can I use the coupons?

You can use a discount code (coupons) before confirming your order

If you have any further questions please feel free to ask us

we wish you a pleasent experience, thank you for choosing The Beauty Secrets

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