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Frequently Asked Questions
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You can shop as a guest, but creating an account allows you to track your current and past orders.
As long as the item is still available. If any item in your cart is out of stock, the order cannot be completed. Please review your cart before finalizing the purchase.
When you click on a product, the "Add to Cart" option will appear. If the product is out of stock, it either won’t show up on the website or will be labeled as "Out of Stock."
Cash on delivery is available.
Delivery costs 3 JOD within Amman and 5 JOD to other provinces.
We deliver to all areas and provinces across Jordan.
At Beauty Secrets, we strive to offer a smooth and satisfying experience. If an issue occurs, please contact us:
📧 Email: customersupport@thebeautysecrets.info📞 WhatsApp or call: +962793302525
Kindly include a photo of the damaged item so we can resolve the issue promptly.
- Items used incorrectly cannot be returned.
- After 7 days from the delivery date, returns are not accepted.
Orders cannot be edited after confirmation, but they can be canceled if they haven’t been shipped yet.
No fees apply, provided that the product is in its original condition to be eligible for return or exchange.
We ensure that all items are securely packed to reach you in excellent condition.
If your order isn’t delivered within 3 days, please contact us via email at customersupport@thebeautysecrets.info
You can apply the discount code at checkout before confirming your order.